Refund Policy

HIFILAT SmartAudio Manager · Effective: June 2026 · Last updated: October 2026

Who processes payments and refunds

Purchases of HIFILAT SmartAudio Manager are processed through our authorized seller, FastSpring (Bright Market, LLC, or the group entity shown on your receipt for your country), which acts as Merchant of Record: it is the seller of the product and handles payment, applicable taxes and refund requests, in accordance with its own policy and the law of the user's country of residence. The Windows version on the Microsoft Store is free; the full license is purchased through the same authorized seller. If HIFILAT is sold through another channel in the future, such as an app store, this policy will state that channel's rules before you buy through it.

Try it free before buying

Before purchasing, the Software is offered with a free usage-based trial (Trial Version) that lets you evaluate it at no cost or commitment. We recommend using it before you buy.

Right of withdrawal

In Chile. Your HIFILAT license is a service: it gives you the right to use the Software, and its provision starts when we deliver your license key, which we confirm in the same delivery email. For that reason, and because we tell you next to the price before you pay, this purchase does not include the right of withdrawal ("derecho a retracto", art. 3 bis, letter b, of Law 19.496, and arts. 5 and 6 of Decree No. 52 of 2022 of the Ministry of Economy, Development and Tourism, published in the Diario Oficial on 27 August 2024).

In the European Union. Before you pay, FastSpring asks you to expressly consent to the immediate delivery of the digital content and to acknowledge that you thereby lose the 14-day right of withdrawal; the delivery email confirms it. If you were not asked for that consent, you keep the 14 days.

In other countries. The mandatory consumer-protection rules of your country apply.

In all cases, you were able to evaluate the product with the free Trial Version before buying.

Your statutory guarantee remains intact

The above does not affect your statutory guarantee: if the Software is defective or does not work as offered, you keep all the rights that your country's consumer-protection law grants you on a mandatory basis. Nothing in this policy limits those rights.

How to request a refund

Email us at contacto@hifilat.com with your order number. Since your purchase was processed by FastSpring, we will handle your request with them in accordance with their policy and applicable law.